Consumer Protection

CFPB receives over 2,500 junk fee comments

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

In response to a tidal wave of unfair marketplace practices, the CFPB asked the public to submit comments on the impact of junk fees on their lives. Some 2,500 comments later, consumers have described the pain points caused by unfair junk fees.

Cover graphic courtesy Student Borrower Protection Center, used by permission

How to be notified about recalls on products you own

By Hannah Rhodes, Consumer Watchdog Associate
Jan. 28, 2022

Navigating through a government website may sound tedious, but here are some tips on how to be notified about and report unsafe products in your home.

News Release | WashPIRG Foundation | Consumer Protection

Report: Airlines' refund policies, scheduling problems irk flyers

When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion to save jobs and keep the industry afloat. Since then, despite surviving because of their customers’ tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation

Report | WashPIRG Foundation | Consumer Protection

Not First Class

New report highlights how flier complaints have soared as airlines cancel flights, deny refunds, and ruin plans. Find out which airlines have the most complaints and what you can do.

How I got my finances in order

By | Mike Litt
Director, Consumer Campaign

Even with the knowledge I’ve gained working as a consumer advocate for several years, getting my finances in order has been a work in progress. 

How I started my estate and end-of-life planning

By | Mike Litt
Director, Consumer Campaign

Until recently, I did not have estate and end-of-life planning in mind, but it was the natural next step in my quest to be a responsible adult, with a nudge from the existential threat of the COVID-19 pandemic.

Resources I used to prepare my advance directive

By | Mike Litt
Director, Consumer Campaign

Advance directives are legal instructions that include a living will (different from a regular will) and a health care proxy. In them, you state what treatments you do or don’t want at the end of your life and who you want making health care decisions for you if you can’t. 

What I decided to do after shopping for long-term care insurance

By | Mike Litt
Director, Consumer Campaign

Before listening to In Case You Get Hit By a Bus, I didn’t know about insurance that covers the costs of long-term care, such as home health care or nursing home care, for people who need assistance with daily living activities. 

How I’m supercharging my savings with socially responsible investing (SRI)

By | Mike Litt
Director, Consumer Campaign

Getting my finances in order has been a work in progress over several years, starting with tackling credit card debt, paying off my car loan and then building an emergency fund. 

After clearing those hurdles, I set more defined financial goals and plans in motion this year, including automatic deposits into new investment accounts.

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