Protecting renters

Problems arising from rental relationships can be especially upsetting when the home becomes an extension of the day's frustrations, rather than a refuge from them. Some landlords neglect maintenance, while others habitually enter without notice. Even those fortunate enough to avoid major issues may sometimes find it difficult to recover the security deposit. Although landlords often have the upper hand, tenants may still come out on top if they are savvy, informed consumers.

  1. If you have never met a potential landlord in person: a) never send them money by wire transfer, and b) never give them private financial information (such as your social security number, bank account numbers, credit card numbers). Beware any potential landlord who makes such requests.1
  2. Carefully inspect the exact unit that you want to rent, not just a model unit. Open every door and closet, note any odd smells or noises, check for deadbolt locks, and confirm there are adequate exits in case of emergency.
  3. Read the lease contract carefully to make sure you can live with everything that is (or isn't) there. If the landlord makes additional promises, they need to be written on the lease document before signing. Never rent without signing a lease.2
  4. Take video and/or photos of the unit during the walk-through with the landlord. The more photos, the better—if your landlord later tries to withhold your security deposit for existing damage, you will have proof that you were not responsible for it.3  
  5. Buy renter's insurance whether or not the landlord requires it, and make sure it is “replacement cost” insurance. A typical policy may cost anywhere from $10-30/month, and could even be less inexpensive if bundled with a car or life insurance policy.4
  6. Do not allow your landlord to violate your right to notice before entry. Most jurisdictions require at least 24 hours notice before the landlord may enter—knowing the law in your area will make it easier for you to protect your privacy.
  7. Tell your landlord to make repairs. Landlords are required to provide basic amenities of habitability, which typically includes heat, water, electricity, cleanliness, and safety. If talking to the landlord isn't going anywhere, you may be able to remedy the situation by withholding a portion of the rent, calling the building inspector, or breaking the lease and moving out without penalty.
  8. If you need help with your specific situation, get free legal advice from your local branch of the Legal Services Corporation—they frequently specialize in landlord-tenant questions.

Additional Resources:

Student PIRGs: Renter's Rights       
Department of Housing and Urban Development (HUD): Tenant Rights

State-specific consumer guides for tenants:

Sources:

  1. FTC Consumer Website: http://www.consumer.ftc.gov/articles/0079-rental-listing-scams 
  2. HUD Renter's Guide: Ten Tips for Tenants: http://www.hud.gov/local/shared/working/r8/mf/topten.cfm?state=nd 
  3. NYC.gov Rental Tips Website: http://www.nyc.gov/html/dob/html/homeowners_and_tenants/renter_tips.shtml
  4. HUD Renter's Guide: Ten Tips for Tenants: http://www.hud.gov/local/shared/working/r8/mf/topten.cfm?state=nd

Issue updates

News Release | U.S. PIRG Education Fund | Consumer Protection

Popular toys contain toxics and other hazards

This holiday season, watch out for dangerous and toxic toys. U.S. PIRG’s 33rd annual Trouble in Toyland report found toxic amounts of boron, which can cause nausea, vomiting and other health issues, in slime products as well as fining that Amazon failed to appropriately label choking hazards.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

U.S. PIRG response to reports of Facebook security breach

Facebook announced today that earlier this week, "attackers exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts."

> Keep Reading
News Release | WashPIRG Foundation | Consumer Protection

WashPIRG Foundation Recommends Credit Freezes, Now Free for All By National Law

Our press release about the national free credit freeze law that goes into effect today. It includes tips about credit freezes and other steps consumers can take to protect themselves from different types of identity theft and fraud. 

> Keep Reading
Report | WashPIRG Foundation | Consumer Protection

Equifax Breach: One Year Later

A year ago tomorrow, Equifax announced that hackers had breached its system and accessed the data of nearly 150 million U.S. consumers. To mark the anniversary of that notorious announcement, we are releasing a report containing suggestions on how state and federal authorities and consumers can safeguard personal information.

> Keep Reading
News Release | WashPIRG Foundation | Consumer Protection, Financial Reform

New Report: How State Officials Can Protect Consumers 1 Year After Equifax Breach

A year ago, Equifax announced that hackers had breached its system and accessed the data of nearly 150 million U.S. consumers. To mark the anniversary of that notorious announcement, WashPIRG Foundation is releasing a report containing suggestions on how Washington state officials and consumers can safeguard personal information.

> Keep Reading

Pages

News Release | U.S. PIRG | Consumer Protection

U.S. PIRG response to reports of Facebook security breach

Facebook announced today that earlier this week, "attackers exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts."

> Keep Reading
News Release | WashPIRG Foundation | Consumer Protection

WashPIRG Foundation Recommends Credit Freezes, Now Free for All By National Law

Our press release about the national free credit freeze law that goes into effect today. It includes tips about credit freezes and other steps consumers can take to protect themselves from different types of identity theft and fraud. 

> Keep Reading
News Release | WashPIRG Foundation | Consumer Protection, Financial Reform

New Report: How State Officials Can Protect Consumers 1 Year After Equifax Breach

A year ago, Equifax announced that hackers had breached its system and accessed the data of nearly 150 million U.S. consumers. To mark the anniversary of that notorious announcement, WashPIRG Foundation is releasing a report containing suggestions on how Washington state officials and consumers can safeguard personal information.

> Keep Reading
News Release | U.S. PIRG | Public Health, Consumer Protection, Health Care

Second recall of King Bio’s homeopathic drugs in the past month

King Bio Inc. issued the second significant voluntary recall since late July of their homeopathic drugs on Wednesday. Safety concerns over homeopathic drugs extend beyond King Bio as over the past several years, the FDA has issued recalls to several companies for a variety of health products from zinc-containing intranasal medicine to asthma drugs with toxic ingredients. 

> Keep Reading
News Release | WashPIRG Foundation | Consumer Protection

Safe Shopping Guide for Back-to-School Supplies

Many parents and teachers shopping for their students’ 2018-19 school supplies look for a non-toxic “AP” certified label on the products, but many products don’t have that label, so it’s unclear if they’re safe or not. WashPIRG Foundation is releasing a guide that warns consumers about some products that may be on store shelves or already in their homes.

> Keep Reading

Pages

Report | WashPIRG Foundation | Consumer Protection

Credit Cards, Consumer Compliants

This is the fourth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about credit cards with the aim of uncovering patterns in the problems consumers are experiencing with their credit cards and documenting the role of the CFPB in helping consumers successfully resolve their complaints. Despite the benefits to consumers brought by enactment of the Credit Card Accountability Responsibility and Disclosure (Credit CARD) Act of 2009, consumer complaints about credit cards remain common. 

> Keep Reading
Report | WashPIRG Foundation | Consumer Protection

Big Credit Bureaus, Big Mistakes

New report found that the most complained-about credit reporting agency in Washington is Experian. 

 

The report used data collected by the Consumer Financial Protection Bureau’s public Consumer Complaints Database, which was created to help consumers resolve problems with their credit reports. The report compared complaints against the three nationwide credit reporting agencies (Equifax, Experian, and TransUnion), commonly referred to as credit bureaus, who were together responsible for 96% of all complaints about credit reporting.

> Keep Reading
Report | WashPIRG Foundation | Consumer Protection, Higher Ed

Private Loans, Public Complaints

This report focuses on complaints about private student loans, which are the riskiest and most expensive way to pay for a college education. Private student loans make up just 15% of the student loan market. However, student loan borrowers with more than $40,000 in total debt disproportionately carry private student loans. The report highlights private student loan borrowers are beginning to use the Consumer Financial Protection Bureau as an outlet to solve issues pertaining to their relationship with their lenders. 

> Keep Reading
Report | WashPIRG Foundation | Consumer Protection

Big Banks, Big Complaints

The Consumer Financial Protection Bureau (CFPB) was established in 2010 in the wake of the worst financial crisis in decades. Its mission is to identify dangerous and unfair financial practices, to educate consumers about these practices, and to regulate the financial institutions that perpetuate them. 

> Keep Reading
Report | WashPIRG | Consumer Protection

Trouble in Toyland 2012

The 2012 Trouble in Toyland report is the 27th annual U.S. Public Interest Research Group (PIRG) survey of toy safety. In this report, U.S. PIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

> Keep Reading

Pages

News Release | U.S. PIRG Education Fund

The U.S. Consumer Product Safety Commission (CPSC) announced today that discount stores T.J. Maxx, Marshalls and HomeGoods sold 19 different recalled products to consumers between 2014 and 2019. In the case of five products, the stores’ parent company TJX initiated the recall. The products included the Rock ‘N Play and Kids II inclined infant sleepers, which are responsible for a number of fatalities, rattles that can break and pose a choking hazard, and electronics that overheat or explode.

News Release | U.S. PIRG Education Fund

The U.S. Food and Drug Administration (FDA) has confirmed today that the drug manufacturers Dr. Reddy’s and Perrigo have initiated a voluntary recall of all of their generic versions of Zantac (ranitidine) -- commonly used to treat heartburn -- due to carcinogen contamination.

News Release | U.S. PIRG Education Fund

Despite more than 50 infant deaths from inclined sleepers, including the Fisher-Price Rock ‘n Play and the Kids II Rocking Sleeper, many versions of this type of product remain for sale and in homes. The U.S. Consumer Product Safety Commission (CPSC) is proposing a new rule that would virtually end the sale of inclined sleepers. 

Report | U.S. PIRG Education Fund and Consumers for Auto Reliability And Safety (CARS) Foundation

AutoNation, which bills itself as “America’s Largest Auto Retailer,” is selling recalled used vehicles that contain dangerous safety defects. In a survey of over 2,400 used vehicles for sale at 28 AutoNation locations, 1 in 9 were found to have unrepaired safety recalls.

View AllRSS Feed

Support us

Your tax-deductible donation supports WashPIRG Foundation’s work to educate consumers on the issues that matter, and the powerful interests that are blocking progress.

Learn More

You can also support WashPIRG Foundation’s work through bequests, contributions from life insurance or retirement plans, securities contributions and vehicle donations. 

CLOSE
Poll: Which of these positive changes do you most want to see in 2020?
More restaurant chains commit to stopping their overuse of antibiotics.
Stop using Roundup, which has been linked to cancer, on our parks and playgrounds.
Ban the worst single-use plastics.



WashPIRG Foundation is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to getting things done.